Opkok's Privacy Policy — Your information is completely safe

1 Introduction to the Privacy Policy

Welcome to the opkok platform. This Privacy Policy ("Policy") explains how opkok collects, uses, stores, and protects your personal information. This Policy applies whenever you use the opkok website or app.

We believe transparency is the foundation of trust. This privacy policy is written in plain, straightforward language so you can easily understand exactly what we do with your data. opkok always complies with applicable international data protection laws.

This policy applies to the https://opkok.win website, the opkok mobile app, and all our digital services. By using the platform, you agree to this Privacy Policy.

2 What Data We Collect

Opkok collects two types of information — what you provide directly, and what is collected automatically.

Directly Provided Information:

• Registration Details: Full name, mobile number, date of birth, email address.
• Identity Verification (KYC): A copy of your National ID, passport, or driving license.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket). Card details are not stored.
• Support Contact: Information you provide when contacting support.

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location.
• Platform activity logs — pages visited and time spent.
• Gaming history, bet amounts, and transaction records.
• Session data collected via cookies and similar tracking technologies.

3 How We Use Your Data

Opkok uses collected data for specific, legitimate purposes. The full list is provided below:

We never sell or rent your data to third parties for advertising purposes. Contact support to opt out of promotional communications from opkok.

4 Data Retention & Duration

Opkok retains your information only for as long as necessary. The general rules are as follows:

• Active Account: All data is retained for as long as the account remains active.
• After Account Closure: Transaction records may be retained for up to 5 years to meet legal obligations.
• KYC Documents: Retained for up to 7 years after verification, as required by financial regulators.
• Support Message: Deleted 1 year after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Once the retention period expires or upon your deletion request, data is permanently removed using secure methods. Certain data may be retained where required by legal or regulatory obligations.

5 Data Sharing Policy

Opkok does not sell your personal information to third parties. However, data may be shared in certain limited circumstances:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and cybersecurity service providers receive only the data necessary to perform their specific functions.
• Legal Obligations: To comply with court orders, investigations by government regulatory bodies, or anti-money laundering (AML) regulations.
• Fraud Prevention: A limited amount of data may be shared with international fraud detection networks.
• Business Changes: In the event of a merger or acquisition, you will be notified in advance.

All third parties operate under strict data processing agreements and are required to use your information solely for designated purposes. opkok never shares your data with advertising companies or data brokers.

6 Cookies & Tracking Technologies

Opkok uses several types of cookies. Cookies are small text files stored on your device:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Anonymous data collected to improve site performance.
• Marketing Cookies: To show you relevant offers, only with your consent.

You can disable non-essential cookies at any time through your browser settings. However, doing so may cause some gaming features to not work properly.

7 Security Measures

Opkok follows industry-standard technologies and practices to keep your data secure:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Encrypted Storage: All stored data is kept encrypted.
• Regular Security Audits: Third-party specialists conduct regular system audits.
• Suspicious Activity Detection: Our automated system instantly blocks suspicious logins or transactions.
• Employee Training: All employees receive regular training on data handling practices.

8 Your Privacy Rights

As an opkok user, you have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Object to Processing: You can object to marketing or profiling at any time.
• Right to Withdraw Consent: You can withdraw consent-based processing at any time.

To exercise these rights, email us at [email protected]. We will respond within 30 days. In some cases, complete deletion may not be possible due to legal obligations.

9 Child Protection

Opkok is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration.
• If an underage account is detected, it will be closed immediately.
• All associated data will be deleted after the account is closed.

If you believe a minor is using our platform, please notify support immediately.

10 Third-Party Services

Our platform integrates certain third-party services, such as payment gateways and game software providers. These services have their own privacy policies.

• Payment services (bKash, Nagad, Rocket) operate under their own respective policies.
• Game software providers receive only the data necessary to operate the games.
• Analytics tools use only anonymized data.

We carefully vet all third-party partners and require them to meet our data protection standards.

11 Privacy Policy Updates

Opkok may update this privacy policy as needed. Depending on the nature of the change, we will notify you accordingly:

• Minor Changes: The update date at the top of the page will be revised accordingly.
• Major Changes: You will be notified via SMS to your registered mobile number or through in-app notifications.
• Material Changes: Your consent will be obtained before any changes take effect.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated team:

• Email: [email protected]
• Response Time: Within 24 hours on business days.
• Live Support: 7 days a week, 24 hours a day.

Your privacy is our top priority. Feel free to reach out with any concerns — we are always here to help.